Privacy Policy

Legal

Revenet UK Ltd Privacy Notice

Please read the following information carefully. This Privacy Notice details what personal data we collect and process and how we shall use it. This Privacy Notice applies to:

Customers, suppliers and business contacts of Revenet UK Ltd.
Individuals whose data may be processed when visiting this website.

About Us

Revenet UK Ltd is a Private Limited Company registered in England and Wales with number 14439340. Its registered office is, 100 Avebury Boulevard, Milton Keynes, United Kingdom, MK9 1FH.

Revenet UK Ltd are a global Application to Person (A2P) SMS firewall and messaging delivery provider.

Privacy and Data Protection are fundamental human rights, we respect every individual’s right to privacy and data protection, and to process their data in a way that is fair and lawful.

Contact Us

If you have any questions about this privacy notice or the information we hold about you, please contact our Data Protection Officer at dataprotection@revenet.co or by letter to the Data Protection Officer, 100 Avebury Boulevard, Milton Keynes, United Kingdom, MK9 1FH

If it would be helpful to have this notice provided in another format, please let us know.

How To Make a Complaint

If you believe that your data protection rights may have been breached, you have the right to lodge a complaint with the applicable supervisory authority or seek redress through the courts. The UK supervisory authority is the Information Commissioner’s Office who can be contacted by calling 0303 123 1113 or by visiting their website at https://ico.org.uk/for-the-public.

Changes to this Privacy Notice

We continually review our Privacy Notice and update it where necessary. We advise that you regularly check our Privacy Notice for updates. We do not wish to bother you with lots of minor amendments, but where we make significant changes to our policy, we may contact you to inform you.

Your Rights

You have the right to:

Request access to your personal data (commonly known as a "data subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
Request erasure of your personal data. This enables you to ask us to delete or remove personal data in certain circumstances. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
Object to processing of your personal data in certain circumstances, including where we are processing your personal data for direct marketing purposes.
Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios:
- If you want us to establish the data's accuracy.
- Where our use of the data is unlawful, but you do not want us to erase it.
- Where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims.
- You have objected to our use of your data, but we need to verify whether we have overriding legitimate grounds to use it.
Request the transfer of your personal data to you or to a third party in certain circumstances. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format.
Withdraw consent at any time where we are relying on consent to process your personal data. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

If you want more information about your rights under the UK GDPR, please see the Guidance from the Information Commissioners Office on Individual's rights under the GDPR by visiting https://ico.org.uk/for-the-public.

If you want to exercise any of these rights, please contact our Data Protection Officer at dataprotection@revenet.co or by letter to the Data Protection Officer, 100 Avebury Boulevard, Milton Keynes, United Kingdom, MK9 1FH.

You will not usually have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.

We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

Keeping Your Data Secure

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used/accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data for specified purposes, and they are subject to a duty of confidentiality. We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

How Long Will We Store Your Personal Data?

We maintain retention schedules which define the periods for which we will store your personal data. We will only store personal data for as long as we have a legitimate need to retain it, either for statutory/legal reasons or because we need the data to be able to provide you with services or for other legitimate business needs.

When we no longer need this information, we will anonymise your data and/or dispose of it securely. A copy of our retention schedule is available by request to the DPO at dataprotection@revenet.co

Transfer Of Your Information Outside of the United Kingdom

Under the provision of providing a global messaging service, It may be necessary to transfer your personal data outside the UK

Whenever we transfer your personal data out of the UK, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data.
We will put in place appropriate safeguards as set out in the UK GDPR, including the use of International Data Transfer Agreement/Standard Contractual Clauses or other specific contracts approved for use in the UK which give personal data the same protection it has in UK.

Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the UK. If you would like any further information, please contact us via dataprotection@revenet.co

Automated decision-making

Automated decision-making is the process of making a decision by automated means without any human involvement. We do not currently process your personal data in this manner.

The Data We Collect About You

Personal data is any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may process different kinds of personal data about you as follows:

Business and Transaction Data includes the services and any products you have purchased from us, and information provided during your contractual relationship with us or otherwise provided by you.
Technical Data includes internet protocol (IP) address, login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
Usage Data includes information about how you use our website, products, and services.
Marketing and Communications Data includes your preferences in receiving marketing information from us, your communication preferences and information about how you use our websites(s), including the services you viewed or searched for, page response times, download errors, length of visits and page interaction information.
We also process Aggregated Data such as statistical or demographic data for any purpose.Aggregated Data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity

How we use your personal data:

Revenet UK Ltd is a Data Processor for all data processed by us or our sub-processors on behalf of our customers.

Revenet UK Ltd processes Personal Data as a Data Controller for the following purposes:

Administer and communicate with business customers to provide our services (contract)
Communicate news, events, activities, and services provided by us to those who have consented (consent)
Inform existing customers about Revenet UK Ltd’s new products and services (Legitimate Interest)
Conduct B2B marketing activities to prospective or existing customers (Legitimate Interest)
Update clients about changes to how we process their personal data and/or new processing (Legal Obligation)
Gather feedback for service and product improvement (Legitimate Interest)
Share testimonials, case studies and feedback on our website and future marketing (Consent)
Collect payments or arrears should we have the need to do so (Legitimate Interest)
For reporting, analytics, and product/service improvement (Legitimate Interest)
Personalise the online experience (Legitimate Interest)
Conduct market research (Legitimate Interest)

Glossary Of Lawful Bases

Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us.

Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.

Comply with a legal obligation means processing your personal data where it is necessary for compliance with a legal obligation to which we are subject.

Consent means that you have provided us with a freely given, specific, informed and unambiguous indication of your agreement to the processing of personal data.

Sharing Your Personal Data

We may share your personal data with the parties set out below:

Third Parties such as:
- suppliers and those who process data on our behalf.
- those to whom we may choose to sell, transfer or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice.
Any entity to whom we are legally required or requested to make such disclosure by any court of competent jurisdiction or by any governmental, law enforcement agency or other regulatory authority.

We require all Revenet UK Ltd Employees and other third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

Latest update: October 18, 2024.